Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients (Best Practices)
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About
Every office has someone who's no fun to be around. But getting along with that person - and managing them effectively - can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how. Learn to: Recognize why and when people act out; Identify different types of difficult people; Cope with difficult behavior; Get the most out of trouble employees; Nurture a harmonious work environment.