<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have a registered tax exemption certificate and require a tax-exempt status for your account, please contact our&nbsp;<a href="https://bookdepot.freshdesk.com/helpcenter/About%20Us#ContactUs" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none;">Customer Experience</a> team&nbsp;before&nbsp;placing your order so we can provide you with instructions on validation.<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once your certificate has been submitted, you will be notified by email within 1-2 business days once your account is validated for tax exemption.&nbsp;<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note: Without a proper tax-exempt validation, prior to an order being placed, taxes will be non-refundable.

 If you have a registered tax exemption certificate and require a tax-exempt status for your account, please contact our Customer Experience team before placing your order so we can provide you with instructions on validation.     Once your certificate has been submitted, you will be notified by email within 1-2 business days once your account is validated for tax exemption.      Please note: Without a proper tax-exempt validation, prior to an order being placed, taxes will be non-refundable. 

bookoutlet.com

Orders

How do I register as tax exempt?

<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your order arrives and you notice a shortage or an error with your order, you must report it within a maximum of 30 days from when the order was expected to be delivered. In some events, a shortage could reflect a short-shipped title. Please be sure to review your shipping details or your <a href="https://bookdepot.freshdesk.com/account/orders" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none; user-select: auto; font-family: Arial; font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">Past Orders</a> to confirm if any books had been short-shipped.<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As well, larger orders may be shipped in more than one package. In these cases, each package will have its own tracking number. To view the tracking number(s) for your order, please visit your <a href="/account/orders" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none;">Past Orders</a> page.<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Short-shipments:&nbsp;<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As a seller of publisher overstock, our entire inventory is cycled through very rapidly. This means that on a rare occasion there is an update delay for our inventory. While a book may have been available at the time your order was placed, it became unavailable while your order was being processed for shipping. Please be assured that you will not be charged for any items not included in your order. Your pre-authorized payment will be adjusted accordingly to reflect this change and you will only be charged for the items included in the order at the time of shipment.<p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you would like to add the short-shipped title(s) to your Book Outlet&nbsp;<a href="/wishlist" dir="ltr"></a><a dir="ltr" href="/wishlist"></a><a dir="ltr" href="/wishlist"></a><a dir="ltr" href="/wishlist"></a><a href="/account/orders" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none; user-select: auto; outline: 0px; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">wishlist</a>,&nbsp;you will get an email notification if/when it becomes available again.<p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

 If your order arrives and you notice a shortage or an error with your order, you must report it within a maximum of 30 days from when the order was expected to be delivered. In some events, a shortage could reflect a short-shipped title. Please be sure to review your shipping details or your Past Orders to confirm if any books had been short-shipped.     As well, larger orders may be shipped in more than one package. In these cases, each package will have its own tracking number. To view the tracking number(s) for your order, please visit your Past Orders page.     Short-shipments:   As a seller of publisher overstock, our entire inventory is cycled through very rapidly. This means that on a rare occasion there is an update delay for our inventory. While a book may have been available at the time your order was placed, it became unavailable while your order was being processed for shipping. Please be assured that you will not be charged for any items not included in your order. Your pre-authorized payment will be adjusted accordingly to reflect this change and you will only be charged for the items included in the order at the time of shipment.     If you would like to add the short-shipped title(s) to your Book Outlet wishlist, you will get an email notification if/when it becomes available again.       

What do I do if my order is incomplete?

<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As our bargain books are excess inventory from publishers, these publishers often mark these books with remainder marks to signify that they are a discounted title. While our books are new, in most cases, they will also have a small dot or line on the edge of the book.&nbsp;<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/70051180193/original/lgnrsbGFU9RNVusghkox2nKh4S4mR31-IQ.png?1677516247" style="width: 291px;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="70051180193"><p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more information about our books, please visit <a href="https://bookoutlet.com/our-pricing" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none;">Our Pricing</a> page.

 As our bargain books are excess inventory from publishers, these publishers often mark these books with remainder marks to signify that they are a discounted title. While our books are new, in most cases, they will also have a small dot or line on the edge of the book.     For more information about our books, please visit Our Pricing page. 

Product

What is a remainder mark?

<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you don't absolutely love your Book Outlet purchase, contact our Customer Experience team within&nbsp;30 days of receiving your order, and our team would be happy to assist by providing you with return instructions and a Return Authorization number*.<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Upon receiving your return back at our facility, you will be reimbursed. The original shipping charge and the cost associated with sending the item back to us will not be available for refund. We do not accept returns without a Return Authorization Number.&nbsp;<p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*If returns should become excessive or unwarranted then Book Outlet has the right to restrict or disallow returns at our discretion.

 If you don't absolutely love your Book Outlet purchase, contact our Customer Experience team within 30 days of receiving your order, and our team would be happy to assist by providing you with return instructions and a Return Authorization number*.     Upon receiving your return back at our facility, you will be reimbursed. The original shipping charge and the cost associated with sending the item back to us will not be available for refund. We do not accept returns without a Return Authorization Number.   *If returns should become excessive or unwarranted then Book Outlet has the right to restrict or disallow returns at our discretion.    

How do I return items from my order?

<span dir="ltr" style="box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(33, 37, 41); font-family: Arial, Helvetica, sans-serif; font-size: 14px; text-align: left; float: none; display: inline !important;">To see the current status of an order, please visit your&nbsp;<a href="/account/orders">Past Orders</a>&nbsp;page for details. This page lists all of the orders you have placed with us. The last column of the list will inform you of the order's current status. If the order has shipped you may click on the status to view the tracking information regarding the order.

 To see the current status of an order, please visit your Past Orders page for details. This page lists all of the orders you have placed with us. The last column of the list will inform you of the order's current status. If the order has shipped you may click on the status to view the tracking information regarding the order. 

How do I see the status of my order?

<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">UNF status means that an order was not able to be fulfilled. While a rare occurrence, this means that the items in your order had&nbsp;<span dir="ltr" style="box-sizing: border-box; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(24, 50, 71); font-size: 14px; text-align: start; float: none; display: inline !important;">become unavailable while your order was being processed for shipping. UNF will be cancelled, and the pre-authorized payment on your card will drop within 3-5 business days.

 UNF status means that an order was not able to be fulfilled. While a rare occurrence, this means that the items in your order had become unavailable while your order was being processed for shipping. UNF will be cancelled, and the pre-authorized payment on your card will drop within 3-5 business days.  

What does UNF status mean on my order?

During its journey, it is not uncommon for some gaps to occur between tracking updates of a package. This is especially common during times of higher volumes with the couriers. Despite lapses in tracking, packages will still be in transit to you. However, if your order does not arrive within the estimated shipping time provided on our <a href="/shipping">Shipping</a>&nbsp;page, please contact our <a href="/helpcenter/About%20Us#ContactUs">Customer Experience</a> team for assistance within a maximum of 10 days from the estimated delivery date.

 During its journey, it is not uncommon for some gaps to occur between tracking updates of a package. This is especially common during times of higher volumes with the couriers. Despite lapses in tracking, packages will still be in transit to you. However, if your order does not arrive within the estimated shipping time provided on our Shipping page, please contact our Customer Experience team for assistance within a maximum of 10 days from the estimated delivery date. 

What do I do if I think my package is lost?

There are a few ways you can subscribe to our email newsletter: <ol><li dir="ltr">Within your <a href="/account/details">Account</a>, under 'Account Details', you will be able to subscribe and edit your email preferences.</li><li dir="ltr">Located at the bottom of our homepage, there is a 'Subscribe to Newsletter' section. Enter your email address to subscribe to our emails.&nbsp;</li><li dir="ltr">Upon landing on our website, a pop-up may appear with the option for you to subscribe. Enter your email address to subscribe to our emails.</li></ol><div class="collab-highlight-btn " style="visibility: hidden; box-sizing: border-box; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px;"> </div>

 There are a few ways you can subscribe to our email newsletter:      Within your Account, under 'Account Details', you will be able to subscribe and edit your email preferences.  Located at the bottom of our homepage, there is a 'Subscribe to Newsletter' section. Enter your email address to subscribe to our emails.   Upon landing on our website, a pop-up may appear with the option for you to subscribe. Enter your email address to subscribe to our emails.     

Account

How do I subscribe to the Book Outlet newsletter?

Visit your <a href="/account/details" style="box-sizing: border-box; color: rgb(44, 92, 197);">Account</a> to update all personal information including password, email, and name.&nbsp;&nbsp; &nbsp;&nbsp;

  Visit your Account to update all personal information including password, email, and name.       

How do I update my account details?

<ol style="box-sizing: border-box; margin-bottom: 4px; margin-left: 0px; padding: 0px 0px 0px 40px; line-height: 17px;"><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">While in your <a href="/wishlist">wishlist</a>, click the '+' button and using the search bar, search for the title you are interested in.&nbsp;</li><li dir="ltr" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;">From the search results, click the 'heart' icon to add the specific title(s) you are interested into your wishlist.</li></ol><div class="collab-highlight-btn " style="visibility: hidden; box-sizing: border-box; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px;"> </div>

  While in your wishlist, click the '+' button and using the search bar, search for the title you are interested in.   From the search results, click the 'heart' icon to add the specific title(s) you are interested into your wishlist.        

How do I add books that are not available on the website to my wishlist?

<span dir="ltr" style="color: rgb(24, 50, 71); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Due to the nature of our inventory, in rare cases, the cover for a book received might not match the one in the display picture; however, the ISBN will still be the same as listed. Please be assured that the content will always be the same as described.

 Due to the nature of our inventory, in rare cases, the cover for a book received might not match the one in the display picture; however, the ISBN will still be the same as listed. Please be assured that the content will always be the same as described.    

Will the book I purchase be the same cover as advertised?

<span dir="ltr" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our books are excess inventory and store returns that we purchased directly from various publishers. Our product is purchased from many different publishers at amazing prices and we pass along these savings by selling them to our customers for deeply discounted prices. As our bargain books are excess inventory from publishers, these publishers often mark these books with remainder marks, this is how we are able to sell our books at such deeply discounted prices.&nbsp;

 Our books are excess inventory and store returns that we purchased directly from various publishers. Our product is purchased from many different publishers at amazing prices and we pass along these savings by selling them to our customers for deeply discounted prices. As our bargain books are excess inventory from publishers, these publishers often mark these books with remainder marks, this is how we are able to sell our books at such deeply discounted prices.  

Pricing

Why are the books so affordable?

<span dir="ltr" style="color: rgb(33, 37, 41); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The list price refers to the Manufacturer's Suggested Retail Price (MSRP). This is the price at which the manufacturer recommends that the retailer sells the product at.&nbsp;<span dir="ltr" style="color: rgb(33, 37, 41); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><span style="color: rgb(36, 36, 36); font-size: 14.6667px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We make every effort to maintain up-to-date publisher list prices. However, we cannot guarantee their accuracy since these prices may change over time. As a result, the price printed on the book may not correspond to the current price set by the publisher, depending on when the books were received.&nbsp;

 The list price refers to the Manufacturer's Suggested Retail Price (MSRP). This is the price at which the manufacturer recommends that the retailer sells the product at.   We make every effort to maintain up-to-date publisher list prices. However, we cannot guarantee their accuracy since these prices may change over time. As a result, the price printed on the book may not correspond to the current price set by the publisher, depending on when the books were received.  

What does 'List Price' mean?

At this time, we are only able to offer digital gift cards to be sent to the recipient by email. However, if you would like to print a copy of the gift card, you can do so by visiting your <a href="/account/orders">Past Orders</a> within your account and selecting 'Print Receipt'.

 At this time, we are only able to offer digital gift cards to be sent to the recipient by email. However, if you would like to print a copy of the gift card, you can do so by visiting your Past Orders within your account and selecting 'Print Receipt'. 

Gift Cards

Do you offer physical Gift Cards?

This feature allows you the ability to add all of your gift cards to one combined wallet account. This means, with a remaining balance, you will be able to easily and efficiently select the value that you would like to apply to an order during the checkout process.

 This feature allows you the ability to add all of your gift cards to one combined wallet account. This means, with a remaining balance, you will be able to easily and efficiently select the value that you would like to apply to an order during the checkout process. 

What is a gift card wallet?

Within your <a href="/account/details">account</a>&nbsp;will be a tab titled 'My Gift Cards' which is where your wallet will be stored. To add a gift card to your wallet, add the gift card number to the 'Add a Gift Card Value' section and select 'Add To Wallet.'

 Within your account will be a tab titled 'My Gift Cards' which is where your wallet will be stored. To add a gift card to your wallet, add the gift card number to the 'Add a Gift Card Value' section and select 'Add To Wallet.' 

How do I add my gift card into my gift card wallet?

PurchasesEarn 1 point for every $2 spent on the purchase of a product, which does not include any amount spent on taxes, gift cards or shipping costs. Connect With Us10 Points Each: Each action can only be paid 1 time per account.<ul><li>Visit us on Facebook</li><li>Visit us on Instagram</li><li>Create an Account</li></ul> Subscribe to Newsletter20 Points: One time per account.&nbsp;Be the first to know about sales, new arrivals &amp; more! Plus, enjoy $5 off your next purchase just for subscribing! Refer a Friend to Book Outlet100 Points Each: Give a friend $5 off their first purchase of $25 or more at Book Outlet and earn 100 points ($5 in Rewards) when they make their first purchase. Limit of 10 successful referrals per week. For more information, please visit our loyalty&nbsp;<a href="/loyalty/terms-and-conditions" style="box-sizing: border-box; color: rgb(44, 92, 197); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-weight: 400; text-align: start; text-indent: 0px;">Terms &amp; Conditions</a>&nbsp;page.

 Purchases  Earn 1 point for every $2 spent on the purchase of a product, which does not include any amount spent on taxes, gift cards or shipping costs.     Connect With Us  10 Points Each: Each action can only be paid 1 time per account.   Visit us on Facebook  Visit us on Instagram  Create an Account      Subscribe to Newsletter  20 Points: One time per account. Be the first to know about sales, new arrivals & more! Plus, enjoy $5 off your next purchase just for subscribing!     Refer a Friend to Book Outlet  100 Points Each: Give a friend $5 off their first purchase of $25 or more at Book Outlet and earn 100 points ($5 in Rewards) when they make their first purchase. Limit of 10 successful referrals per week.     For more information, please visit our loyalty Terms & Conditions page. 

Loyalty

How do I earn points?

This program is designed to award points for actions completed on our site. Points can be accumulated to be later redeemed for a value, to then be used towards a future order. To see how you can earn points, please visit your <a href="/account/my-rewards">Loyalty Dashboard</a>. <span dir="ltr" style="color: rgb(24, 50, 71); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For more information, please visit our loyalty&nbsp;<a href="/loyalty/terms-and-conditions" style="box-sizing: border-box; color: rgb(44, 92, 197); text-decoration: none; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">Terms &amp; Conditions</a><span dir="ltr" style="color: rgb(24, 50, 71); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&nbsp;page.

 This program is designed to award points for actions completed on our site. Points can be accumulated to be later redeemed for a value, to then be used towards a future order. To see how you can earn points, please visit your Loyalty Dashboard.     For more information, please visit our loyalty Terms & Conditions page. 

What is the Book Outlet Rewards Program?

When you have enough points accumulated, you can redeem them during checkout to apply the value to your order. To do this, select the checkbox beside 'I'd like to redeem points towards my order' and select the value from the drop-down below. Once selected, the value will be automatically deducted from your order total. After an order has been placed, the redeemed points will be removed from your overall points balance. To see your points balance, please visit your&nbsp;<a href="/account/my-rewards">Loyalty Dashboard</a>.

 When you have enough points accumulated, you can redeem them during checkout to apply the value to your order. To do this, select the checkbox beside 'I'd like to redeem points towards my order' and select the value from the drop-down below. Once selected, the value will be automatically deducted from your order total. After an order has been placed, the redeemed points will be removed from your overall points balance. To see your points balance, please visit your Loyalty Dashboard. 

How do I redeem my points?

Book Outlet is Canadian-owned and operated. Our warehouse facilities are located in Thorold, Ontario, Canada, and Jefferson City Tennessee, United States. All US customer orders are shipped from within the US. US Returns are sent to our customer warehouse in Jefferson City, TN.

 Book Outlet is Canadian-owned and operated. Our warehouse facilities are located in Thorold, Ontario, Canada, and Jefferson City Tennessee, United States. All US customer orders are shipped from within the US. US Returns are sent to our customer warehouse in Jefferson City, TN. 

About Us

Where are you located?

<p class="x_MsoNormal" style="margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our physical retail location closed in September 2023.<p class="x_MsoNormal" style="margin: 0cm; font-size: 11pt; font-family: Arial, Helvetica, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&nbsp;<p class="x_MsoNormal" dir="ltr" style="margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Enjoy a larger assortment of books at the same great quality and low prices by shopping online, plus you’ll earn points towards books on every purchase! Free shipping is available on orders $35+.

 Our physical retail location closed in September 2023.     Enjoy a larger assortment of books at the same great quality and low prices by shopping online, plus you’ll earn points towards books on every purchase! Free shipping is available on orders $35+. 

Do you still have a physical store?

Our office hours are as follows: Monday - Friday9:00 am to 4:00 pm EST

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