Fortune 500 coach Peggy Klaus encounters individuals every day who excel at their jobs but aren't getting where they want to go. It's rarely a shortfall in technical expertise that limits their careers, but rather a shortcoming in their social, communication, and self-management behaviors. In The Hard Truth About Soft Skills Klaus delivers practical tools and techniques for mastering soft skills across the career spectrum. She shows how to: manage your workload; handle the critics; develop and promote your personal brand; navigate office politics; lead the troops; and much more! Klaus reveals why soft skills are often ignored, while bringing their importance to life in her trademark style - straightforward, humorous, and motivating. Perfect for readers at all professional stages - from those who are just starting out to seasoned executives - this book is essential reading for anyone who wants to take his or her career to the next level.