Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People

Tech industry insider Alan Willett knows all about managing difficult people and projects. His insights, examples, and scripts reveal a simple formula for changing behaviors and drawing out exceptional performances, including how to:

• Recognize that people want to be contributors
• Develop the right mindset for tackling challenges
• Conduct feedback sessions to explain problems
• Get an employee's commitment to change
• Coach others to replicate the process
• Spot trouble before it snowballs