{"product_id":"leading-loyalty-cracking-the-code-to-customer-devotion-9780814439395b","title":"Leading Loyalty:  Cracking the Code to Customer Devotion","description":"Everyone has customers. And in today's highly competitive world, we all want more customer loyalty. The struggle is how do we get it.\u003cbr\u003e\u003cbr\u003eLoyalty is built one great experience at a time. The difference between  good and a great experience often comes down to how our customers feel based on their interactions with us.\u003cbr\u003e\u003cbr\u003e\u003ci\u003eLeading Loyalty\u003c\/i\u003e goes beyond the latest rewards program or cutting-edge technology. This book gets to the heart of the challenge many of us face: How do we consistently behave so people feel their experience with us was among the best they've ever had?\u003cbr\u003e\u003cbr\u003eFilled with real-life examples and practical tools, \u003ci\u003eLeading Loyalty\u003c\/i\u003e helps you embed the three core loyalty principles -empathy, responsibility, and generosity - into every interaction so you can crack the code to your customers' devotion.","brand":"AMACOM","offers":[{"title":"Bargain","offer_id":42820037181520,"sku":"9780814439395B","price":8.49,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0592\/8173\/5760\/files\/9780814439395-l.jpg?v=1785878272","url":"https:\/\/bookoutlet.com\/products\/leading-loyalty-cracking-the-code-to-customer-devotion-9780814439395b","provider":"Book Outlet","version":"1.0","type":"link"}