{"product_id":"good-services-how-to-design-services-that-work-9789063695439b","title":"Good Services: How to Design Services That Work","description":"\u003cspan style=\"font-weight: bold;\"\u003eService design is a rapidly growing area of interest in design and business management. \u003c\/span\u003e\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\u003cdiv\u003eThere are a lot of books on how to get started, but this is the first book that describes what a \"good\" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a \"good\" and \"bad\" service and describing the common elements within all services that mean they either work for users or don't.\u003cbr\u003e\u003cbr\u003eA practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.\u003c\/div\u003e","brand":"BIS Publishers","offers":[{"title":"Bargain","offer_id":42825595093072,"sku":"9789063695439B","price":9.11,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0592\/8173\/5760\/files\/9789063695439-l.jpg?v=1785901625","url":"https:\/\/bookoutlet.com\/products\/good-services-how-to-design-services-that-work-9789063695439b","provider":"Book Outlet","version":"1.0","type":"link"}