Be Your Customer's Hero: Real-World Tips and   Techniques for the Service Front Lines

Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines

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About
On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve.
Info

ISBN: 9780814449059

Published Date: April 22, 2015

Publisher: AMACOM

Language: English

Page Count: 244

Size: 9.01" l x 5.99" w x 0.65" h