Delivering Knock Your Socks Off Service (5th Edition)

Delivering Knock Your Socks Off Service (5th Edition)

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Who would've thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers coming back, the fifth edition combines powerful tools and techniques with real-world examples and all-new chapters on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.
Info

ISBN: 9780814417553

Published Date: January 1, 2012

Publisher: AMACOM

Language: English

Page Count: 226

Size: 8.99" l x 6.03" w x 0.70" h