Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and Other Difficult People
Format
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About
Tech industry insider Alan Willett knows all about managing difficult people and projects. His insights, examples, and scripts reveal a simple formula for changing behaviors and drawing out exceptional performances, including how to:
• Recognize that people want to be contributors
• Develop the right mindset for tackling challenges
• Conduct feedback sessions to explain problems
• Get an employee's commitment to change
• Coach others to replicate the process
• Spot trouble before it snowballs
• Recognize that people want to be contributors
• Develop the right mindset for tackling challenges
• Conduct feedback sessions to explain problems
• Get an employee's commitment to change
• Coach others to replicate the process
• Spot trouble before it snowballs