Changing Human Service Organizations

"A first-class piece of work wherein the authors have drawn on the literature dealing primarily with organizational analysis and the processes of change in order to demonstrate how a person who does not have top managerial responsibility can induce change in organizational policies and procedures. . . . It is an important topic: the instruction of persons who are not in control of bureaucratic life in ways of impacting it. It goes, of course, beyond the social welfare field and into the dilemma of organizational life in America."