Since Strangling Isn't An Option... Dealing With Difficult People--Common Problems and Uncommon Solutions

Do certain people have you gritting your teeth, biting your tongue, and (metaphorically, at least) banging your head against the wall? Do you feel like you're expending too much energy after engaging in conflict or desperately trying to avoid it? There really are better, easier ways to deal with difficult people. This refreshing, realistic guide, with revealing self-quizzes and engaging exercises included, will provide you with real solutions to the oftentimes "unreal" problems. With mindfulness, compassion, and common sense, it is possible to deal successfully with difficult people. And with enough practice of the principles in this book - and a healthy dose of patience - you might even get to like them.