{"product_id":"crucial-conversations-tools-for-talking-when-stakes-are-high-9780071771320b","title":"Crucial Conversations Tools for Talking When Stakes Are High (2nd Edition)","description":"\u003cspan style=\"font-weight: bold;\"\u003ePerhaps once a decade, a book comes along that transforms people’s lives in a very real, measurable way. This is one of them.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan style=\"font-style: italic;\"\u003eCrucial Conversations\u003c\/span\u003e exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book.\u003cbr\u003e\u003cbr\u003eNow, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation:\u003cbr\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003eNew firsthand accounts of how these skills changed readers’ lives\u003c\/li\u003e\n\u003cli\u003eNew case studies showing how business leaders successfully applied these methods to achieve results\u003c\/li\u003e\n\u003cli\u003eNew links to videos teaching what to do and what to avoid during crucial conversations\u003c\/li\u003e\n\u003cli\u003eNew research findings offering fresh insights for applying the skills taught in the book\u003c\/li\u003e\n\u003c\/ul\u003e\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\u003cspan style=\"font-style: italic;\"\u003eCrucial Conversations \u003c\/span\u003eis filled with practical advice you can start using today:\u003cbr\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003ePrepare for high-stakes conversations\u003c\/li\u003e\n\u003cli\u003eMake it safe to talk about almost anything\u003c\/li\u003e\n\u003cli\u003eTransform unpleasant emotions into powerful dialogue\u003c\/li\u003e\n\u003cli\u003eBe persuasive, not abrasive\u003c\/li\u003e\n\u003c\/ul\u003e\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\u003cspan style=\"font-style: italic;\"\u003eCrucial Conversations\u003c\/span\u003e gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.","brand":"McGraw Hill Book Company Windcrest\/McGraw-Hil","offers":[{"title":"Bargain","offer_id":42817474265168,"sku":"9780071771320B","price":10.99,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0592\/8173\/5760\/files\/9780071771320-l.jpg?v=1785865034","url":"https:\/\/bookoutlet.com\/en-ca\/products\/crucial-conversations-tools-for-talking-when-stakes-are-high-9780071771320b","provider":"Book Outlet","version":"1.0","type":"link"}