{"title":"Douglas Stone","description":null,"products":[{"product_id":"difficult-conversations-how-to-discuss-what-matters-most-9780143137597b","title":"Difficult Conversations: How to Discuss What Matters Most","description":"\u003cb\u003eFrom the Harvard Negotiation Project—which brought you the megabestseller GETTING TO YES—this practical guide will help you handle your most difficult conversations with confidence and skill\u003cbr\u003e\u003c\/b\u003e\u003cbr\u003eWhether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying \"No,\" \"I'm sorry,\" or \"I love you,\" we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.\u003cbr\u003e \u003cbr\u003eThis book can help. Based on almost thirty years of research, \u003ci\u003eDifficult Conversations \u003c\/i\u003ewalks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: \u003cbr\u003e\u003cbr\u003e • Decipher the underlying structure and challenge of every difficult conversation\u003cbr\u003e • Raise tough issues without triggering defensiveness\u003cbr\u003e • Manage strong emotions\u003cb\u003e—\u003c\/b\u003eyours and theirs\u003cbr\u003e • Keep your balance no matter how the other person responds\u003cbr\u003e • Get to the heart of the matter in ways that promote learning and build relationships\u003cbr\u003e\u003cbr\u003eFilled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world—and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, \u003ci\u003eDifficult Conversations \u003c\/i\u003eis a classic you will turn to again and again for powerful, practical advice.","brand":"Penguin Books","offers":[{"title":"Bargain","offer_id":42819838083152,"sku":"9780143137597B","price":13.99,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0592\/8173\/5760\/files\/9780143137597-l.jpg?v=1785877573"},{"product_id":"thanks-for-the-feedback-9780143127130b","title":"Thanks for the Feedback","description":"\u003cb\u003eThe coauthors of the \u003ci\u003eNew York Times\u003c\/i\u003e-bestselling \u003ci\u003eDifficult Conversations\u003c\/i\u003e take on the toughest topic of all: how we see ourselves\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In \u003ci\u003eThanks for the Feedback\u003c\/i\u003e, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life's blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. \u003ci\u003eThanks for the Feedback\u003c\/i\u003e is destined to become a classic in the fields of leadership, organizational behavior, and education.","brand":"Penguin Books","offers":[{"title":"Bargain","offer_id":42820318527568,"sku":"9780143127130B","price":10.49,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0592\/8173\/5760\/files\/9780143127130-l.jpg?v=1785879291"},{"product_id":"difficult-conversations-how-to-discuss-what-matters-most-9780143118442b","title":"Difficult Conversations: How to Discuss What Matters Most","description":"\u003cdiv\u003e\n\u003cb\u003eThe 10th-anniversary edition of the \u003ci\u003eNew York Times\u003c\/i\u003e business bestseller - now updated with \"Answers to Ten Questions People Ask\"\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e We attempt or avoid difficult conversations every day - whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. 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