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Say "hi!" to our vlogger friends! You may already know them from the BookTube community, but if you don't, you should really check them out! They love to recommend titles, show-off their bookhauls and do fun book tags. One thing they all have in common is that they shop on our website. Click on a profile to see what each person has purchased from us. Each time these lovely ladies order books from our website, the list will be updated! Happy shopping!

Customer Reviews

4.7

4.7 of 5 stars

525 reviews

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Facebook User reviewed Book Outlet 2

May 24, 2018 at 9:49 AM

I discovered Book Outlet recently and have bought over a 100 books in the past few months. The books are at great prices so the urge to buy is hard to resist and being an avid reader and collector of books it was a great way to add to my collection. Although the prices are great, a number of times I have received damaged books when I was charged for the price of the good condition books. They were gifts very often and now I'm stuck with books that I can't give to anyone because they are damaged. When you call customer service they ask you to send a photo and they give you a minor discount, which is fine if you want a collection of scratch and dent books. They wouldn't give a refund or an exchange even if I was willing to send them the books back! They had decided for me that the discount was all the option I had. I'm not saying don't buy but be aware of what you might get and customer service is horrible and rude. Honestly, I have never seen a company discount or not, treat their customers this way.

Facebook User reviewed Book Outlet 5

May 23, 2018 at 9:52 PM

I'm so happy I found Book Outlet. I ordered 21 books for $15. You can't go wrong there. They arrived early and I will be ordering again. Thanks!

Facebook User reviewed Book Outlet 5

May 23, 2018 at 9:02 PM

Facebook User reviewed Book Outlet 5

May 18, 2018 at 4:35 PM

Facebook User reviewed Book Outlet 1

May 18, 2018 at 10:29 AM

I have purchased over $350 worth of books recently, and used many of the coupons I've saved from my recent orders. Upon receiving damaged items, I contacted the Book Outlet Customer Service. I was told that they would give me credits for the books that were damaged. Then, I received a message saying that because I had used multiple coupons, this would "need to be looked into". No response from customer service since then, as it appears I am being entirely ignored. While they were investigating my use of multiple coupons, they should've investigated their obvious lying about the condition of books on their site. Denying me a return/refund/credit for items that were NOT AS DESCRIBED is ridiculous. My family visits the Book Outlet retail store at least once a week (has been since it was literally opened), and I make many purchases myself. But my business will be going elsewhere, as will the rest of my family's, and all of my 5 star reviews will be changed because this kind of behaviour is juvenile and I won't purchase from a company that can't own up to its own quality errors and instead tries to turn it around on the customer.

Facebook User reviewed Book Outlet 5

May 17, 2018 at 12:15 PM

Don't be afraid to order Scratch and Dent! I had been avoiding it, only to be pleasantly surprised by a minor nick in the spine. And for the price I paid its amazing! I have always been pleased with my orders and the shipping time. I recommend Book Outlet Canada to all book lovers.