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Your Call Is (Not That) Important to Us

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Binding: Hardcover
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Bargain Book Copy


Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad.

NOTE: This title is a Bargain Book Copy, purchased direct from various publishers as excess inventory or a store return. The book is in new condition and will, in most cases, have a small dot or line on the edge of the book. It may also have a price sticker on it from the original store it was returned from. For more information please refer to the information page Our Product.

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ISBN: 9781416546894
Publisher: Free Press
Language: English
Page Count: 291
Size: 9.00" l x 6.00" w x 1.10"
Series: N/A