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The Bass Handbook of Leadership
Bass, Bernard M./Bass, Ruth
For thirty-three years and through three editions, Bass & Stogdill's Handbook of Leadership has been the indispensable bible for every serious student of leadership. Since the third edition came out in 1990, the field of leadership has expanded by an order of magnitude. This completely revised and updated fourth edition reflects the growth and changes in the study of leadership over the past seventeen years, with new chapters on transformational leadership, ethics, presidential leadership, and executive leadership. Throughout the Handbook, the contributions from cognitive social psychology and the social, political, communications, and administrative sciences have been expanded. As in the third edition, Bernard Bass begins with a consideration of the definitions and concepts used, and a brief review of some of the betterknown theories. Professor Bass then focuses on the personal traits, tendencies, attributes, and values of leaders and the knowledge, intellectual competence, and technical skills required for leadership. Next he looks at leaders' socioemotional talents and interpersonal competencies, and the differences in these characteristics in leaders who are imbued with ideologies, especially authoritarianism, Machiavellianism, and self-aggrandizement. A fuller examination of the values, needs, and satisfactions of leaders follows, and singled out for special attention are competitiveness and the preferences for taking risks. In his chapters on personal characteristics, Bass examines the esteem that others generally accord to leaders as a consequence of the leaders' personalities. The many theoretical and research developments about charisma over the past thirty years are crucial and are explored here in depth. Bass has continued to develop his theory of transformational leadership -- the paradigm of the last twenty years -- and he details how it makes possible the inclusion of a much wider range of phenomena than when theory and modeling are limited to reinforcement strategies. He also details the new incarnations of transformational leadership since the last edition. Bass has greatly expanded his consideration of women and racial minorities, both of whom are increasingly taking on leadership roles. A glossary is included to assist specialists in a particular academic discipline who may be unfamiliar with terms used in other fields. Business professors and students, executives in every industry, and politicians at all levels have relied for years on the time-honored guidance and insight afforded by theHandbook.
The AMA Handbook of Project Management (4th Edition)
The life blood to every organization is its projects, and the burden of success or failure hangs on the shoulders of the project manager. In every project, the buck stops with the PM, who must be more than a jack of all trades, but a master of it all. The AMA Handbook of Project Management is the must-have resource for any project management professional or student. Covering everything from individual projects to programs and strategic alignment, it addresses: - Project initiation and planning - Communication and interpersonal skills - Scheduling, budgeting and meeting business objectives - Managing political and resource issues - Implementing a PMO - Measuring value and competenciesRevised to reflect the latest changes to A Guide to the Project Management Body of Knowledge (PMBOK(R)) and the Project Management Professional Exam(R), the fourth edition of this one-stop, essential resource has also compiled essays and advice from the field's top professionals, featuring new chapters on stakeholder management, agile project management, program management, project governance, knowledge management, and more. Project management is one of the more complex disciplines today, no matter the industry. This must-have guide remains the indisputable top reference to the entire scope of critical concepts and theories all project managers must master.
The AMA Handbook of Project Management (Fifth Edition)
An essential resource presenting state-of-the-art theory and process of project management, The AMA Handbook of Project Management has long been considered the authoritative guide.Managing complex projects can stretch you to the limits. But with a book full of experts coaching you each step of the way, you'll never be baffled, blocked, or misdirected again.Packed with essays and insights from the field's top professionals, The AMA Handbook of Project Management is the resource professionals and students rely on for its practical guidance and big picture overview of the entire field: scheduling and budgeting, engaging stakeholders, measuring performance, managing multiple projects, resolving conflicts, using agile practices, and more.Whether you need advice keeping projects on track or help preparing for certification, this new edition explains every principle, process, and development. Revised to reflect the latest changes to A Guide to the Project Management Body of Knowledge (PMBOK), the fifth edition includes new information on how to:• Close the strategy-implementation gap• Tap the power of digital transformation• Navigate M&A environments• Revise your methods for nonprofit settings• Keep pace with your evolving role• And morePacked with models, case studies, and in-depth solutions, this trusted guide helps you master the discipline, overcome obstacles, and fast track your projects and career.
Auditing Your Human Resources Department: A Step-by-Step Guide to Assessing the Key Areas of Your Program (2nd Edition)
McConnell, John H.
For human resources departments struggling to highlight their worth amidst company cuts and streamlining, author John McConnell offers a rigorous yet simple solution that is far less costly and intimidating than an outside audit. In this invaluable resource he provides readers with a proven, painless process for gauging how well their HR departments are performing. Auditing Your Human Resources Department does this by scrutinizing the eleven key functions of human resources, including recruitment and selection, compensation, benefits, education, training and development, diversity, and EOE. Using these functions as a framework, you’ll be able to gather key information, score your self-assessment, analyze relevant data, and fix any problem spots to strengthen and maximize the effectiveness of your HR efforts.The completely revised second edition includes new information on strategic planning and HR, the impact and benefits of important technology developments, and new federal workplace laws. With hundreds of pages of questionnaires, checklists, and forms, this book supplies the tools to pinpoint department strengths, improve weaknesses--and turn HR into an essential business asset.
Mastering Import and Export Management (Third Edition)
Cook, Thomas A.
For growth opportunities, look beyond the borders. According to the U.S. Department of Commerce, more than $1.6 trillion in goods are exported annually to dozens of countries, while nearly $2.4 trillion are imported. That's big business for anyone who can navigate the complicated rules and mitigate the risks surrounding international trade. Filled with step-by-step instructions, cost-effective strategies, and ready-to-use forms, this third edition of Mastering Import Export Management walks you through every key area-from handling logistics to building a global team to complying with post-9/11 security measures to clearly documenting shipments using Incoterms. Completely updated, the guide simplifies the latest regulations and gathers best practices in an evolving field, including: Strategies for reducing risk and spend in global supply chains * New documentation, operations, and procedures * Trade compliance SOPs * Guidance on managing transportation service providers * E-commerce in international trade For managers and operating personnel with the knowledge and tools to overcome challenges, the world of exporting and importing offers lucrative new frontiers.
You can't predict or prevent disasters. That's reality. But with The Disaster Recovery Handbook, you can create a plan to ensure your business will continue and your vital operations, facilities, and assets will be protected. Expect the best. Plan for the worst. Survey the headlines: superstorms, data breaches, pandemics, system failures, and strikes occur regularly . . . somewhere. If a disaster hits your organization - will you be prepared? With the detailed guidance found in The Disaster Recovery Handbook, your company's survival and the speedy resumption of business is assured. This thoroughly updated third edition provides readers with clear and comprehensive instructions for assessing risk; documenting recovery procedures; assembling a disaster team; testing and debugging every step; protecting material resources; and safeguarding vital records. Featuring an examination of emerging risks, developments in IT networking, and an all-new chapter on information security, this all-in-one tool kit helps you both avoid potential trouble and recover swiftly when the worst occurs. Anything can happen, but The Disaster Recovery Handbook helps you plan for every contingency, ensuring your company is responsible, ready, and resilient.
Navel Architecture for Marine Engineers (Volume 4)
Reeds Vol 4: Naval Architecture for Marine Engineers covers the theoretical, fundamental aspects of vessel design for students preparing for the Class 2 and Class 1 Marine Engineer Officer exams. It introduces the basic foundation themes within naval architecture--hydrostatics, stability, resistance, and powering--using worked examples to show how solutions should be presented for an exam. The topics are presented as a typical teaching module, to aid the use of the book by lecturers as a compliment to a course.This updated edition contains text and figures in line with modern practice, including many of the figures as 3D diagrams, and a new section on computer software for naval architecture. Naval Architecture for Marine Engineers also includes sample examination questions with worked examples answers to aid students in their learning.
The Competitive Advantage of Nations
Porter, Michael E.
Based on his in-depth analysis of over one-hundred leading manufacturing and service industries in ten nations, Michael Porter (Competitive Strategy, Competitive Advantage) now formulates a brilliant new theory of how and why some nations compete more effectively in international markets than others.
The Calling: 3 Fundamental Shifts to Stay True, Get Paid, and Do Good
A game-changing audiobook offering a six-step approach on how to find and follow your true calling and redefine success from entrepreneur and soul coach Rha Goddess.
The Quest for Value: A Guide for Senior Managers
Stewart, G. Bennett
Investors looking for a way to quantify corporate performance have been travelling across an arid desert for too long. The mirages of "great management," "brand name," and other fuzzy concepts tease the investor who is thirsty for knowledge. Even earnings growth doesn't explain stock price performance. In his magnum opus, The Quest for Value: The EVA(tm) Management Guide, G. Bennett Stewart, III, explains what does drive the majority of shareholder value creation.
When Giants Learn to Dance
Kanter, Rosabeth M.
Invest in the future, but meet your short-term goals. Support entrepreneurial risk-taking, but don't lose the company money. Streamline your operation, but make it a great place to work. SC, 415 pages.
Competitive Advantage: Creating and Sustaining Superior Performance
Porter, Michael E.
Now an essential part of international business thinking, Competitive Advantage takes strategy from broad vision to an internally consistent configuration of activities. Its powerful framework provides the tools to understand the drivers of cost and a company's relative cost position. Porter's value chain enables managers to isolate the underlying sources of buyer value that will command a premium price, and the reasons why one product or service substitutes for another. He shows how competitive advantage lies not only in activities themselves but in the way activities relate to each other, to supplier activities, and to customer activities. Competitive Advantage also provides for the first time the tools to strategically segment an industry and rigorously assess the competitive logic of diversification.
Good to Great (Unabridged)
The bestselling Built to Last answered the question of what it takes to build an enduring great company from the ground up. Good to Great answers an even more compelling question: "Can a good company become a great company, and, if so, how?" After a five-year research project, Collins concludes that good to great can and does happen. In this book, he uncovers the underlying variables that enable any type of organization to make the leap from good to great while other organizations remain only good. Rigorously supported by evidence, his findings are surprising - at times even shocking - to the modern mind. Unabridged on 8 compact discs. Read by the author.
Handbook for Strategic HR: Best Practices in Organization Development from the OD Network
The role of human resources is no longer limited to hiring, managing compensation, and ensuring compliance. Since the 1990s, a transformation has occurred. Companies are calling upon a new breed of HR professionals to behave as organization development consultants, helping to determine priorities in running the business, design how work gets done, craft strategy, and shape culture. A compendium of the best thinking on the subject, Handbook for Strategic HR includes 78 articles from the renowned OD Practitioner. It introduces readers to core organization development strategies and skills, giving them creative approaches, practical tips, and proven methods to help them.
Recruiting, Interviewing, Selecting, and Orienting New Employees (6th Edition)
A genuine classic, Recruiting, Interviewing, Selecting & Orienting New Employees is a practical guide to the employment process. Extensively revised, it contains forms, guidelines, and ready-to-use interview questions as well as advice on reference checking, interview methods, documentation issues, orientation programs, and applicant testing.From recruitment to orientation, this updated and accessible guide covers it all. Recruiting, Interviewing, Selecting & Orienting New Employees has long been the go-to reference on every aspect of the employment process. Packed with forms, checklists, guidelines, and ready-to-use interview questions, the revised and updated edition provides readers with practical information on topics including interview methods, documentation issues, reference checking, orientation programs, and applicant testing.This updated edition has been brought completely up to date, addressing new legislation on FMLA, immigration, record keeping, I-9 compliance, and much more. Full of insights on the latest staffing challenges, this comprehensive guide explores changes in technology, such as virtual interviews and recruitment, web-based orientations, and the use of electronic files and social media. Nothing is more important to the productivity of an organization than its hiring program. Recruiting, Interviewing, Selecting & Orienting New Employees provides readers with the tools they need to get employees on board and ready for long-term success.
Brand by Hand: Blisters, Calluses, and Clients - A Life in Design
Brand by Hand documents the work, career, and artistic inspiration of graphic designer extraordinaire Jon Contino.Jon is a born-and-bred New Yorker. He talks like one, he acts like one, and most importantly, he designs like one. He is the founder and creative director of Jon Contino Studio, and over the past two decades, he has built a massive collection of award-winning graphic-design work for high-profile clients such as Nike, 20th Century Fox, and Sports Illustrated. Throughout all of this, he has gone to design hell and back, facing obstacles like fear, self-doubt, and bad luck. Brand by Hand documents the work and career of Jon Contino, exploring his lifelong devotion to the guts and grime of New York and cementing his biggest artistic inspirations, from hardcore music to America’s favorite pastime. A graphic-design retrospective showcasing his minimalist illustrations and unmistakable hand-lettering, Brand by Hand shares how Contino has taken a passion for pen and ink and turned it into an expanding empire of clients, merchandise, and artwork.
Pioneering Portfolio Management: An Unconventional Approach to Institutional Investment (Fully Revised and Updated)
Swensen, David F.
In his 14 years as Yale's chief investment officer, Swensen has revolutionized management of the university's investment portfolio. He now articulates his strategies and philosophy into this road map for creating a successful investment program. Line drawings throughout.
The Power of Glamour: Longing and the Art of Visual Persuasion
The Power of Glamour is the very first book to explain what glamour really is - not just a style or a personal quality but a powerful form of nonverbal persuasion. Virginia Postrel examines a wide variety of material - from vacation brochures to military recruiting ads, from the Chrysler Building to the iPad - to demonstrate how glamour's magic stretches beyond the stereotypical spheres of fashion and influences our decisions about what to buy, where to live, which career to pursue, where to invest, and how to vote.
All You Need to Know About the Music Business (Ninth Edition)
Passman, Donald S.
For more than twenty years, All You Need to Know About the Music Business has been universally regarded as the definitive guide to the music industry. Now in its ninth edition, this latest edition leads novices and experts alike through the crucial, up-to-the-minute information on the industry’s major changes in response to today’s rapid technological advances and uncertain economy.Whether you are - or aspire to be - a performer, writer, or executive, veteran music lawyer Donald Passman’s comprehensive guide is an indispensable tool. He offers timely, authoritative information from how to select and hire a winning team of advisors and structure their commissions and fees; navigate the ins and outs of record deals, songwriting, publishing, and copyrights; maximize concert, touring, and merchandising deals; understand the digital streaming services; and how to take a comprehensive look at the rapidly transforming landscape of the music business as a whole.The music industry is in the eye of the storm, when everyone in the business is scrambling to figure out what’s going to happen to the major labels and what it will mean for the careers of artists and business professionals. No musician, songwriter, entertainment lawyer, agent, promoter, publisher, manager, or record company executive - anyone who makes their living from music - can afford to be without All You Need to Know About the Music Business. As Adam Levine, lead singer and guitarist of Maroon 5, says, “If you want to be in music, you have to read this book.”
The Character Edge: Leading and Winning with Integrity
Caslen, Robert L. Jr.
The former superintendent at West Point and a psychologist explain why all successful leaders rely on a foundation of strong character.Among the most successful leaders throughout history - from Abe Lincoln to Rosa Parks, Mahatma Gandhi to Susan B. Anthony, Martin Luther King, Jr. to Nelson Mandela - some were brilliant mathematicians and economists, others were creative visionaries, still others were masterful at strategic planning. Their mastery of their field wasn’t the secret to their highly effective leadership. All of their skill, grit, resilience, charisma, and courage emanated from one thing: their strength of character.Character - the moral values and habits of an individual - is in the spotlight now more than perhaps at any other point in modern history. Politicians distort facts. Corporations cheat customers and investors. Athletes are caught using illegal supplements. In addition to harming our culture at large, these failures of character have a profound and undermining impact on leadership.The authors of this book are experts on the value of character, its correlation with successful leadership, and how to build it in individuals and prospective leaders. General Robert L. Caslen, Jr. served the US Army for over 43 years and served as Superintendent at the US Military Academy at West Point. Psychologist Dr. Michael D. Matthews is a Professor of Engineering Psychology at West Point who has focused on the psychology of character for years. Together they witnessed firsthand that raw talent is not enough to stand on its own; successful leadership relies on the critical foundation of a strong character.In The Character Edge they leverage their perspectives to offer an empowering, story-driven argument - backed by the latest scientific research - that character is vital to success. They give readers the tools to build and sustain character in themselves and their organizations by testing readers' strengths of the gut, head and heart and teaching how to build trust and nurture the seeds of character.
Essentials of Inventory Management (Third Edition)
The bar is set high for inventory control professionals--and well-ordered stock rooms and records are just the beginning.Beyond core tasks such as locating items, you've got to project future business needs, hold down costs, and fix supply chain problems. You need strategic and financial knowledge, and the skills to manage many moving parts.Essentials of Inventory Management is the answer book that practitioners and students rely on. It breaks down the job into easy concepts and concrete steps. Examples, charts, review questions, formulas, and clear explanations help you:• Track inventory costs• Read balance sheets• Calculate gross profit • Set up a locator system• Weigh pros and cons of bar codes and RFID• Factor in replenishment costs• Decide when to get rid of dead stock• Pinpoint system dysfunctions• Mitigate risks in the supply chain• And much more.New chapters in the third edition explain how to purchase inventory, pick the best location for a distribution center, and establish safety precautions for handling inventory.Maintaining physical spaces and databases are only part of your responsibilities. From forecasting to troubleshooting to the fundamentals of finance, this book gives you the tools to optimize efficiency--and drive profits.
Never Split the Difference: Negotiating As If Your Life Depended On It
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations - whether in the boardroom or at home.After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles - counterintuitive tactics and strategies - you too can use to become more persuasive in both your professional and personal life.Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion
China Bound: John Swire & Sons and Its World, 1816 - 1980
An unrivaled and comprehensive look at the 200-year story of Swire, a highly diversified, global group of companies including Cathay Pacific, with a rich and colorful history.The Swire Group, started by John Swire in 1816, had its beginnings as a modest Liverpool import-export company, focused mainly on the textile trade. John Swire's sons, John Samuel (1825-1898) and William Hudson (1830-1884), took the firm overseas and it was John Samuel Swire in particular whose entrepreneurial instincts would be at the root of the firm's successes in years to come.In 1861, John Swire & Sons Limited began to trade with China. In 1866, in partnership with R.S. Butterfield, the firm of Butterfield & Swire was established in Shanghai. Four years later, a branch of Butterfield & Swire was opened in Hong Kong.In 1953, four years after the establishment of the People's Republic of China, Butterfield & Swire closed all of its China offices. In 1974, Butterfield & Swire in Hong Kong was renamed John Swire & Sons (H.K.) Ltd. Today, Swire is a highly diversified group of companies--covering shipping, airlines (including Cathay Pacific), luxury hotels and agribusiness--and continues to operate out of Hong Kong, with a formal group HQ in London.This new book provides a detailed and intimate history of the company, researched and written by Robert Bickers, a Professor of History at the University of Bristol.
Good to Great
Built to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. But what about companies that are not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness? Are there those that convert long-term mediocrity or worse into long-term superiority? If so, what are the distinguishing characteristics that cause a company to go from good to great? Abridged-5 compact discs/6 hours.
The Kinfolk Entrepreneur: Ideas for Meaningful Work
Nathan Williams introduces readers to 40 creative business owners around the globe, offering an inspiring, in-depth look behind the scenes of their lives and their companies. Pairing insightful interviews with striking images of these men and women and their workspaces, The Kinfolk Entrepreneur makes business personal. The book profiles both budding and experienced entrepreneurs across a broad range of industries (from fashion designers to hoteliers) in cities across the globe (from Copenhagen to Dubai). Readers will learn how today’s industry leaders handle both their successes and failures, achieve work-life balance, find motivation in the face of adversity, and so much more.
Management (Revised Edition)
Drucker, Peter F.
The essential book on management from the man who invented the discipline. Now completely revised and updated for the first time.
The New Spirit of Capitalism
Why is the critique of capitalism so ineffective today? In this major work, the sociologists Eve Chiapello and Luc Boltanski suggest that we should be addressing the crisis of anticapitalist critique by exploring its very roots.Via an unprecedented analysis of management texts which influenced the thinking of employers and contributed to reorganization of companies over the last decades, the authors trace the contours of a new spirit of capitalism. From the middle of the 1970s onwards, capitalism abandoned the hierarchical Fordist work structure and developed a new network-based form of organization which was founded on employee initiative and relative work autonomy, but at the cost of material and psychological security.This new spirit of capitalism triumphed thanks to a remarkable recuperation of the “artistic critique”—that which, after May 1968, attacked the alienation of everyday life by capitalism and bureaucracy. At the same time, the “social critique” was disarmed by the appearance of neocapitalism and remained fixated on the old schemas of hierarchical production.This book, remarkable for its scope and ambition, seeks to lay the basis for a revival of these two complementary critiques.
The Successful Virtual Classroom: How to Design and Facilitate Interactive and Engaging Live Online Learning
Virtual training gives learning professionals unprecedented flexibility, making it possible to reach participants globally and unite physically dispersed teams. But designers and facilitators must adapt their programs and delivery styles in order to be effective in this new medium. "The Successful Virtual Classroom"goes beyond introducing the technology, to offer trainers proven techniques tailored specifically to engage live online audiences. Packed with easy-to-use tools, checklists, and worksheets--as well as case studies from Oracle, UPS, and more--the book introduces the PREP model for planning, rehearsing, executing, and then conducting a postmortem following the training event. Readers will learn how to: • Make the most of virtual classroom features such as content and screen sharing, annotation tools, polls, and breakout rooms• Weave chat responses into the discussion• Compensate for the absence of body language• Monitor feedback• Engage individuals with different learning styles• Encourage audience contribution• Meet the unique needs of global participantsFeaturing icebreakers and interactive exercises designed for an online environment, this book helps readers create programs that truly drive learner engagement.
The Supply-Based Advantage: How to Link Suppliers to Your Organization's Corporate Strategy
Rogers, Stephen C.
It's not enough for companies to simply try to find ways to save money through suppliers. In this forward-thinking guide, author Stephen Rogers explain why--and how--you should integrate suppliers into your corporate strategy. Filled with enlightening examples from companies such as Mars, Procter & Gamble, Intel, and Walmart, Supply-Based Advantage does this by revealing how any organization can design, build, maintain, and remodel its supply base to better support total business strategy and operations. Blending theory, best practices, and relevant examples, this book can help any reader: achieve greater profitability by using suppliers to capture value beyond price; develop a supply management strategy that creates real, renewable benefits; maintain flexibility in their supply chain to deal with unique business situations; and link supply execution into product marketing and fulfillment purposes. If companies’ suppliers aren't fully integrated into their corporate strategy, there’s no way for them to discover and deliver important savings. As a leader, it’s up to you to ensure supply decisions fit with your organization’s changing goals. Supply-Based Advantage teaches you how to get all those responsible for inventory on the same page to produce bottom-line results.
All You Need to Know About the Music Business: (10th Edition)
Passman, Donald S.
All You Need to Know About the Music Business by veteran music lawyer Don Passman - dubbed “the industry bible” by the Los Angeles Times - is now updated to address the biggest transformation of the music industry yet: streaming.For more than twenty-five years, All You Need to Know About the Music Business has been universally regarded as the definitive guide to the music industry. Now in its tenth edition, Donald Passman leads novices and experts alike through what has been the most profound change in the music business since the days of wax cylinders and piano rolls. For the first time in history, music is no longer monetized by selling something - it’s monetized by how many times listeners stream a song. And that completely changes the ecosystem of the business, as Passman explains in detail.Since the advent of file-sharing technology in the late 1990s to the creation of the iPod, the music industry has been teetering on the brink of a major transformation - and with the newest switch to streaming music, this change has finally come to pass. Passman’s comprehensive guide offers timely, authoritative information from how to select and hire a winning team of advisors and structure their commissions and fees; navigate the ins and outs of record deals, songwriting, publishing, and copyrights; maximize concert, touring, and merchandising deals; and how the game is played in a streaming world.“If you want to be in music, you have to read this book,” says Adam Levine, lead singer and guitarist of Maroon 5. With its proven track record, this updated edition of All You Need to Know About the Music Business is more essential than ever for musicians, songwriters, lawyers, agents, promoters, publishers, executives, and managers—anyone trying to navigate the rapid transformation of the industry.
As One: Individual Action Collective Power
Our world is as much about cooperation as it is about conflict; as much about collaboration as competition. Yet our knowledge of collective behavior is still relatively slim. Leaders who have been trained in the command-and-control mode of management are realizing that it often fails to truly engage people; in response, management thinkers have proclaimed the advent of a new, participatory model. But why should there be only two modes of collective behavior?For the past two years Deloitte has invested in a major global initiative, the As One project, to study effective collaborations. The project has discovered that there are many modes of "As One behavior" and that all are effective in certain contexts. As One defines eight archetypes of leaders and followers. Taking more than 60 cases of successful collective behavior, the authors define the characteristics for each model and show how you can apply them to your organization. As One will show you a new way to lead, and to get your team working to reach all your goals. Imagine what we could accomplish if we could unlock the power of As One on a global scale.
The Challenger Sale: Taking Control of the Customer Conversation
The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades.Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance.Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale.
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service.
Beyond the Obvious
The Killer Questions Your Company Should Be AskingGenerating and executing great ideas is the key to staying ahead in a rapidly changing world. It seems so basic. Why is it so hard to actually get right? According to innovation expert Phil McKinney, the real problem is that we're teaching people to ask the wrong questions about their businesses--or none at all. There has to be a better way. In Beyond the Obvious, McKinney will help you use his proven FIRE (Focus, Ideation, Rank, Execution) Method to dig deeper and get back to asking the right questions--the ones all companies must ask to survive. Full of real-world examples, this book will change the way you operate, innovate, and create, and it all begins with battle-tested questions Phil has gathered on note cards throughout his career. Shared for the first time here, these "Killer Questions" include: What are the rules and assumptions my industry operates under? What if the opposite were true? What will be the buying criteria used by my customer in 5 years? What are my unshakable beliefs about what my customers want? Who uses my product in ways I never anticipated?These questions will reframe the way you see your products, your customers, and the way the two interact. Whether you're a company of thousands or a lean startup, Beyond the Obvious will give you the skills and easy-to-follow plan you need to make both the revolutionary changes and nuanced tweaks required for success.
The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and champion your products and services across the organization. It turns out that’s the last person you need. Most marketing and sales teams go after low-hanging fruit: buyers who are eager and have clearly articulated needs. That’s simply human nature; it’s much easier to build a relationship with someone who always makes time for you, engages with your content, and listens attentively. But according to brand-new CEB research - based on data from thousands of B2B marketers, sellers, and buyers around the world - the highest-performing teams focus their time on potential customers who are far more skeptical, far less interested in meeting, and ultimately agnostic as to who wins the deal. How could this be?The authors of The Challenger Customer reveal that high-performing B2B teams grasp something that their average-performing peers don’t: Now that big, complex deals increasingly require consensus among a wide range of players across the organization, the limiting factor is rarely the salesperson’s inability to get an individual stakeholder to agree to a solution. More often it’s that the stakeholders inside the company can’t even agree with one another about what the problem is.It turns out only a very specific type of customer stakeholder has the credibility, persuasive skill, and will to effectively challenge his or her colleagues to pursue anything more ambitious than the status quo. These customers get deals to the finish line far more often than friendlier stakeholders who seem so receptive at first. In other words, Challenger sellers do best when they target Challenger customers. The Challenger Customer unveils research-based tools that will help you distinguish the "Talkers" from the "Mobilizers" in any organization. It also provides a blueprint for finding them, engaging them with disruptive insight, and equipping them to effectively challenge their own organization.
Common Sense Economics: What Everyone Should Know About Wealth and Prosperity (3rd Edition)
Gwartney, James D.
The authors of this book, James Gwartney, Richard Stroup,Dwight Lee, Tawni Ferrarini, and Joseph Calhoun, are all life-long economic educators who know how to use the tools of economics to illuminate why both individuals and nations prosper and how they can be more successful. The book is concise, thoughtfully organized, and reader-friendly. Whether the economy is growing, stagnating, or declining, there are basic economic principles that are always operating, such as gains from trade, opportunity cost, ability of prices to communicate information, the importance of diversification, the power of incentives and how they create fundamental differences in market and political decisions. Common Sense Economics is written to provide comprehensive and understandable explanations of key principles that will help everyone make better personal and policy choices. Already a classic, the third edition is fully updated and more relevant than ever for a world starved for sound economics.
Connectography: Mapping the Future of Global Civilization
From the visionary bestselling author of The Second World and How to Run the World comes a bracing and authoritative guide to a future shaped less by national borders than by global supply chains, a world in which the most connected powers--and people--will win. Connectivity is the most revolutionary force of the twenty-first century. Mankind is reengineering the planet, investing up to ten trillion dollars per year in transportation, energy, and communications infrastructure linking the world's burgeoning megacities together. This has profound consequences for geopolitics, economics, demographics, the environment, and social identity. Connectivity, not geography, is our destiny. In Connectography, visionary strategist Parag Khanna travels from Ukraine to Iran, Mongolia to North Korea, Pakistan to Nigeria, and across the Arctic Circle and the South China Sea to explain the rapid and unprecedented changes affecting every part of the planet. He shows how militaries are deployed to protect supply chains as much as borders, and how nations are less at war over territory than engaged in tugs-of-war over pipelines, railways, shipping lanes, and Internet cables. The new arms race is to connect to the most markets--a race China is now winning, having launched a wave of infrastructure investments to unite Eurasia around its new Silk Roads. The United States can only regain ground by fusing with its neighbors into a super-continental North American Union of shared resources and prosperity. Connectography offers a unique and hopeful vision for the future. Khanna argues that new energy discoveries and technologies have eliminated the need for resource wars; ambitious transport corridors and power grids are unscrambling Africa's fraught colonial borders; even the Arab world is evolving a more peaceful map as it builds resource and trade routes across its war-torn landscape. At the same time, thriving hubs such as Singapore and Dubai are injecting dynamism into young and heavily populated regions, cyber-communities empower commerce across vast distances, and the world's ballooning financial assets are being wisely invested into building an inclusive global society. Beneath the chaos of a world that appears to be falling apart is a new foundation of connectivity pulling it together.
Deutsche Bank: The Global Hausbank 1870 - 2020
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The Effective Executive: The Definitive Guide to Getting the Right Things Done
Drucker, Peter F.
A handsome, commemorative edition of Peter F. Drucker’s timeless classic work on leadership and management, with a foreword by Jim Collins.What makes an effective executive? For decades, Peter F. Drucker was widely regarded as "the dean of this country’s business and management philosophers" (Wall Street Journal). In this concise and brilliant work, he looks to the most influential position in management - the executive.The measure of the executive, Drucker reminds us, is the ability to "get the right things done." This usually involves doing what other people have overlooked as well as avoiding what is unproductive. Intelligence, imagination, and knowledge may all be wasted in an executive job without the acquired habits of mind that mold them into results.Drucker identifies five practices essential to business effectiveness that can - and must - be mastered:• Managing time• Choosing what to contribute to the organization• Knowing where and how to mobilize strength for best effect• Setting the right priorities• Knitting all of them together with effective decision-makingRanging across the annals of business and government, Drucker demonstrates the distinctive skill of the executive and offers fresh insights into old and seemingly obvious business situations.
Enterprise Project Governance: A Guide to the Successful Management of Projects Across the Organization
Dinsmore, Paul C.
In our increasingly competitive global economy, companies in all industries are struggling to survive and seeking new ways to do more--and this places unprecedented pressure on project managers to take on and govern multiple efforts simultaneously. Enterprise Project Governance reveals proven techniques for dealing with the multiplicity of projects and ensuring that programs and initiatives create the value needed to help your organization prosper. Through enlightening examples and case studies, readers will learn how to examine new project proposals and align them with the priorities, resources, and strategies of the organization. But this isn't a one-person job. As its title suggests, Enterprise Project Governance takes a more systemic approach to the important work of managing projects, teaching practical methods for incorporating enterprise project governance into an organization's culture, synchronizing it with corporate governance, and maximizing efficiency and results across departments. Whether you're a boardroom exec, an experience project manager struggling to keep up, or someone working in the trenches and hoping to advance, this go-to guide will help you manage your workload--and even increase it--with ease.
From Third World to First: The Singapore Story: 1965-2000
Yew, Lee Kuan
A history of the economics of Singapore from the 1960s to the present, written from the perspective of a leader. Lee Kuan Yew reveals insights about international relations, politics, and the revitalization and changes that have occurred in Singapore, making the country what it is today.
Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols
"THE PEOPLE WHO ARE CRAZY ENOUGH TO THINK THEY CAN CHANGE THE WORLD ARE THE ONES WHO DO." With these words, Apple Inc., and its leader, Steve Jobs, catalyzed a movement. Whenever Jobs took the stage to talk about new Apple products, the whole world seemed to stop and listen. That's because Jobs was offering a vision of the future. He wanted you to feel what the world might someday be like, and trust him to take you there. As a leader, you have the same potential to not only anticipate the future and invent creative initiatives, but to also inspire those around you to support and execute your vision. In Illuminate, acclaimed author Nancy Duarte and communications expert Patti Sanchez equip you with the same communication tools that great leaders like Jobs, Howard Schultz, and Dr. Martin Luther King Jr. used to move people. Duarte and Sanchez lay out a plan to help you lead people through the five stages of transformation using speeches, stories, ceremonies, and symbols. This visual and accessible communication guidebook will show you how Apple, Starbucks, IBM, charity: water, and others have mobilized people to embrace bold changes.To envision the future is one thing, getting others to go there with you is another. By harnessing the power of persuasive communication you, too, can turn your idea into a movement.
Keeping At It: The Quest for Sound Money and Good Government
The extraordinary life story of the former chairman of the Federal Reserve, whose absolute integrity provides the inspiration we need as our constitutional system and political tradition are being tested to the breaking point.As chairman of the Federal Reserve (1979-1987), Paul Volcker slayed the inflation dragon that was consuming the American economy and restored the world's faith in central bankers. That extraordinary feat was just one pivotal episode in a decades-long career serving six presidents.Told with wit, humor, and down-to-earth erudition, the narrative of Volcker's career illuminates the changes that have taken place in American life, government, and the economy since World War II. He vibrantly illustrates the crises he managed alongside the world's leading politicians, central bankers, and financiers. Yet he first found his model for competent and ethical governance in his father, the town manager of Teaneck, NJ, who instilled Volcker's dedication to absolute integrity and his "three verities" of stable prices, sound finance, and good government.
Leadership Strategy and Tactics: Field Manual
Leadership is the most challenging of human endeavors. It is often misunderstood. It can bewilder, mystify, and frustrate even the most dedicated practitioners. Leaders at all levels are often forced to use theoretical guesswork to make decisions and lead their troops.There are principles that can be applied and tenets that can be followed. There are skills that can be learned and maneuvers that can be practiced and executed. There are leadership strategies and tactics that have been tested and proven on the battlefield, in business, and in life.Retired U.S. Navy SEAL officer Jocko Willink delivers his powerful and pragmatic leadership methodology, which teaches how to lead any team in any situation to victory.
Making the Most of Your Money Now
Quinn, Jane Bryant
Consumers Union named Making the Most of Your Money the best personal finance book on the market. Now Jane Bryant Quinn's bestseller has been completely revised and updated for 2010 and beyond. America's most trusted financial adviser, who helped millions of readers meet their goals in the 1990s, has done it again -- providing a guide to financial recovery, independence, and success in the new economy. Getting your financial life on track and keeping it there -- nothing is more important to your family and you. This proven, comprehensive guidebook steers you around the risks and helps you make smart and profitable decisions at every stage of your life. Are you single, married, or divorced? A parent with a paycheck or a parent at home? Getting your first job or well along in your career? Helping your kids in college or your parents in their older age? Planning for retirement? Already retired and worried about how to make your money last? You'll find ideas to help you build your financial security here. Jane Bryant Quinn answers more questions more completely than any other personal-finance author on the market today. You'll reach for this book again and again as your life changes and new financial decisions arise. Here are just a few of the important subjects she examines: • Setting priorities during and after a financial setback, and bouncing back • Getting the most out of a bank while avoiding fees • Credit card and debit card secrets that will save you money • Family matters -- talking money before marriage and mediating claims during divorce • Cutting the cost of student debt, and finding schools that will offer big "merit" scholarships to your child • The simplest ways of pulling yourself out of debt • Why it's so important to jump on the automatic-savings bandwagon • Buying a house, selling one, or trying to rent your home when buyers aren't around • Why credit scores are more important than ever, plus tips on keeping yours in the range most attractive to lenders • Investing made easy -- mutual funds that are tailor-made for your future retirement • What every investor needs to know about building wealth • How an "investment policy" helps you make wise decisions in any market • The essential tax-deferred retirement plans, from 401(k)s to Individual Retirement Accounts -- and how to manage them • How to invest in real estate at a bargain price (and how to spot something that looks like a bargain but isn't) • Eleven ways of keeping a steady income while you're retired, even after a stock market crash • Financial planning -- what it means, how you do it, and where to find good planners Page by page, Quinn leads you through the pros and cons of every decision, to help you make the choice that will suit you best. This is the single personal-finance book that no family should be without.
Managing the Design Factory: A Product Developer's Toolkit
Reinertsen, Donald G.
Here is the first comprehensive approach to managing design-in-process inventory from the bestselling author of Developing Products in Half the Time. Donald Reinertsen reveals a transparent system for tracking, measuring, and managing invisible "design-in-process" inventory to achieve lower costs, higher profits, and better processes.
Outliers: The Story of Success
Gladwell embarks on an intellectual journey through the world of "outliers"--the best and the brightest and the most successful. He investigates what makes high-achievers different by looking at their culture, family, generation, and the idiosyncratic experiences of their upbringing.
Scaling Lean: Mastering the Key Metrics for Startup Growth
Is your "big idea" worth pursuing? What if you could test your business model earlier in the process - before you’ve expended valuable time and resources? You’ve talked to customers. You’ve identified problems that need solving, and maybe even built a minimum viable product. But now there’s a second bridge to cross. How do you tell whether your idea represents a viable business? Do you really have to go through the whole cycle of development, failure, iteration, tweak, repeat? Scaling Lean offers an invaluable blueprint for modeling startup success. You’ll learn the essential metrics that measure the output of a working business model, give you the pulse of your company, communicate its health to investors, and enable you to make precise interventions when things go wrong.
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