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The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
Hug Your Customers
Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers
Satisfaction: How Every Great Company Listens to the Voice of the Customer
"I Love You More Than My Dog"
Customer Engagement (The Everything Guide to)