Quality Is Personal

Quality Is Personal

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In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of top quality management.

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  • ISBN 13: 9780029266250
  • ISBN 10: 0029266254
  • Publisher:
  • Language: English
  • Pages: 167
  • Size: 9.22" l x 6.09" w x 0.78" h

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