People disappoint. Daily. Hourly. Why not wise up and get ready for it? The sooner you learn to stop getting sucker-punched and letting yourself get pissed off, the sooner you can get back to doing your own thing, your own way. In our book, we've selected and analyzed the ten most troublesome types of people, then fired out techniques for going over, under or through them. In the meantime, featuring some of their common phrases, here's a handy guide for spotting the Ten Least Wanted, appearing now in an office near you . . .
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