Frequently Asked Questions

Common Questions

How do I register?

Fill out your name and email address on the account registration form to get started. When you place your first order you can fill in your address for shipping and we will update your profile with your information.

How do I update my profile?

Anytime you need to change or view your account information use the login button at the top right of the page. Enter your email address and password to log into your account. When you are logged in, click on My Account (located at the very bottom of every webpage). From here you can make any changes required.

Additionally, while viewing your account profile you can:

  • View your past orders or service inquiries
  • Create a shipping address separate from your billing address
  • Update your wish list
  • View your shopping cart

How do I view the status of my current or past orders?

To see your current or past orders, go to My Account and click on View Past Orders. This page will list all of the orders you have placed with us.

The last column of the list will inform you of the order's current status. If the order has shipped you may click on the status to view the tracking information regarding the order.

How do I view past service inquiries?

To see your current or past inquiries, go to My Account and click on My Tickets. This page will list all of the service inquiries you have placed with us.

The last column of the list will inform you of the inquiries current status. If the inquiry has been responded to, you may click on the status to view your inquiry and the response.

What do the different colored price tags mean?

With over 50 categories to choose from, you will always find bargain books to be marked down 50-90% off the list price. Shop Bargain.

Our Scratch & Dent books may be showing some signs of handling, possible dents and scratches and may be missing a dust jacket but are just as structurally sound and completely readable. Shop Scratch & Dent.

These books are offered to you at an even deeper discount than our regular Bargain books. Simply fill your cart with $30 worth of books (Bargain, Scratch & Dent, and/or Autographed) and get Beyond the Bargain pricing on a selection of almost 100 books that change every week! Shop Beyond Bargain.

How do I place an order?

If you would like to place an order with us, please follow the steps listed below:

  • Log into your account (at the top right of any page)
  • Browse the site for the book(s) you would like to order
  • Once you have clicked on a book, add it to your shopping cart by clicking on the Add to Cart button
  • Once you have selected all the books you would like, click the View Cart button in the same book window or the Cart button at the top right of the page
  • Verify the books and quantities you have selected
  • Enter your shipping and payment information
  • If everything looks good, click the Place Order Now button
  • You will receive an order confirmation which can be printed for your convenience

For your convenience Book Outlet has an American and Canadian website for you to shop on. When placing your order on the American website your order will be charged to you in US funds and on the Canadian website you will be charged in Canadian funds. You can ensure you are on the correct website by checking your URL details, bookoutlet.com for the American website and bookoutlet.ca for the Canadian website. Should you place your order on the wrong website you will be charged the current exchange rate on your credit card by your bank and this will be the full responsibility of the customer and not Book Outlet.

Shipping For Orders Over $100.00

When an order is over $100 in value it will automatically be switched in our system to ship through UPS and signature will be required for the delivery. This is done to protect the customer from having a valuable order misplaced or stolen. You can follow your tracking details by logging into your account, clicking on the order number and then scrolling down to the shipping link. Your tracking will give you an estimated day of arrival and UPS will make three attempts to deliver your order before sending it back to us.

How do I cancel an order?

First, find out the status of your order (see How do I view the status of my current or past orders for instructions) to see if we have already shipped your order out to you.

If your order is still being processed you can cancel your order by creating a Service Inquiry with our customer service team. Be sure to select the Cancel Order subject line option and please include your order number and contact information as well as the reason you would like to cancel the order and our customer service team will reply to your cancellation request.

Unfortunately, if an order has already been shipped, we cannot complete the cancellation. In that event, you can contact us when the order is delivered to you to arrange for a Return Authorization Number.

How do I return an order?

All of our books have a We're Readers Too 110% Guarantee. If you are not satisfied with your purchase, create a Service Inquiry with our customer service team within 5 days of receiving your order. Be sure to select the "Returns, Refunds or Replacements" subject line option. Please include your order number and contact information as well as the reason for your return.

Our customer service team will respond with a Return Authorization Number and once we have received your return back at our facility a price adjustment/refund will be issued. We do not accept returns without a Return Authorization Number (RAN).

Please note that our Scratch & Dent books are guaranteed to be structurally sound and entirely readable. However, due to the nature and discounting of the Scratch & Dent products, returns are not accepted on the basis of minor cosmetic issues.

Any sealed products (music CDs, audio books, videos, software, etc.) cannot be returned once they have been opened.

How long until I receive my order?

Delivery times for orders vary based on the following; the shipping destination and method of shipping chosen during checkout which will directly influence how long your order will take to arrive

For more detailed information please visit these specific pages:
Estimated delivery time frames
Shipping within Canada
Shipping within the United States
Shipping Internationally

How do I track an order?

To track your current or past orders, go to My Account (located at the bottom of the homepage) and click on View Past Orders. This page will list all of the orders you have placed with us.

The last column of the list will inform you of the order's current status. If the order has shipped you may click on the status to view the tracking information regarding the order.

How do I add books to an existing order?

Our site security is set up that we cannot increase the authorized amount on your credit card and therefore we are unable to add to an order that has already been authorized for payment. We would be able to cancel the order if we have not already shipped it to you so you can put in a new order with the correct items.

You can cancel your order by creating a Service Inquiry with our customer service team. Be sure to select the Cancel Order subject line option and please include your order number and contact information as well as the reason you would like to cancel the order. Our customer service team will reply to your cancellation request.

How do I remove books from an existing order?

If you have added too many copies of a particular title or ordered a book you no longer want we would be able to remove those titles from your order on your behalf.

You can remove title(s) from your order by creating a Service Inquiry with our customer service team. Be sure to select the Change Order Quantity subject line option and please include your order number and contact information as well as the reason you would like to remove the title(s) from the order. Our customer service team will reply to your modification request.

How can I change my shipping address?

You have placed your order and decided you want to send the order to an alternate shipping address than what is currently listed on your order, we can change the shipping address for you on your behalf.

You can modify the shipping address by creating a Service Inquiry with our customer service team. Be sure to select the Change Billing/Shipping Address subject line option and please include your order number and contact information as well as the reason you would like to modify the shipping address. Our customer service team will reply to your modification request.

How do I use the wishlist?

If you are unable to find a specific book on our website that you would like to purchase, or want to start a for later list simply search for the book and add it from a list of suggestions

Why isn’t the site working properly?

In order to go through the Book Outlet shopping process you need to have JavaScript and your cookies settings enabled.


If you require further assistance, please call us toll-free at 1-888-402-7323 or create a Service Inquiry and we will be happy to assist you in any way we can.

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